Business Continuity Plan (BCP)
FAME International College (FAME)
15 March 2020
1. Purpose
This BCP is to overcome the impact of crisis that impacted the business of FAME. Crisis events could include by not limited to natural disaster, war and outbreak of disease.
The recent outbreak of Coronavirus (COVID-19) in Sarawak and globally has caused impacts to many businesses globally including Sarawak region, the activation of BCP is to maintain business operation in order to provide support with certain limit to existing students, clients and staff. The BCP is to address core business components in order to ensure business functions at basic level. Policies and processes may subject to change by management discretion with the consideration of the changes in environment and uncontrollable factors.
2. Objectives
2.1. Ensure employees’ safety and health are taken care of, and minimise the impact to employees, students, clients and business.
2.2. Ensure business continuation with minimum functions, particularly core functions.
2.3. Ensure the business is capable to provide basic support to existing students and clients.
2.4. Provide means of standard communication channels.
3. Timeline
The BCP starts effect from 16 March 2020, until further notice. The management will decide according to the develop of the crisis in daily basis, with referring to various authorities’ information.
4. Governance and Contact
Members of the business continuity team
| Name | Department | Role | Contact |
|---|---|---|---|
| Eddie Wee | Board of Director | Director | Malaysia: +6-0168641788 China: +86-15210696366 WhatsApp: +6-0168641788 WeChat ID: eddiewee1288 Email: eddie.wee@horwathcapital.com.cn Email2: chinamine.ew@gmail.com |
| David Chew | Management | Director/CEO | Malaysia: +6-0168649717 WhatsApp: +6-0168649717 WeChat ID: David_Artist Email: david@fame.edu.my Email2: davsun.art@gmail.com |
| Voon Boo Khoon | Management/Academic | Assistant General Manager/Head Of Academic | Email1: voon@fame.edu.my Email2: voonbookhoon@gmail.com |
| Rachel Choo | Sales and Marketing | Sales & Marketing Director | Email1: rachel@fame.edu.my Email2: chelchel516@gmail.com |
| Grace Tan | Administrative | Administrative Manager | Email1: grace@fame.edu.my Email2: tbh998@gmail.com |
| Liew Yu Sun | Academic | Assistant Head of Academic / Head of Programme (FIEP/DENT) | Email1: liewys@fame.edu.my Email2:sunnyliew85@gmail.com |
| Susana Sampok | Academic | Registrar | Email1: susana@fame.edu.my Email2: susanasampok@gmail.com |
| Chai Sim Kong | Sales and Marketing | Assistant Manager | Email1: kong@fame.edu.my Email2: kong9686@gmail.com |
| Lim Chez Yeen | Academic | Head of Programme (BIBMC/DBA/CBS/FIM) | Email1:jasmine.lim@fame.edu.my Email2:chezyeen@yahoo.com |
| Heena Huong | Academic | Head of Programme (DAF/BBAFC/CAT/ACCA) | Email1:heena.huong@fame.edu.my Email2:heenahuong@gmail.com |
| Jeffrey Chong | Sales and Marketing | Senior International Marketing Officer | Email1: chongsv@fame.edu.my Email2: jeffrey5aug19@gmail.com |
| Adeline Lau | Sales and Marketing | Educational Consultant | Email1: adeline@fame.edu.my Email2: adelinelaust91@gmail.com |
| Wee Yang Khai | Sales and Marketing | Educational Consultant | Email1: yangkhai.wee@fame.edu.my Email2: xanfroze@gmail.com |
| Clarence Chiam | Sales and Marketing | International Marketing Officer | Email1: clarence.chiam@fame.edu.my Email2: tatwee95@gmail.com |
| Naretta Janne | Sales and Marketing | Student Affairs Officer | Email1: naretta@fame.edu.my Email2: narettajanne95@gmail.com |
| Sandra Sim | Academic | Manager (Vocational Education) | Email1: sim@fame.edu.my Email2: simiangboi@gmail.com |
| Selina Lee | Finance | Senior Accounts Executive | Email1: selina@fame.edu.my Email2: selinalee80@gmail.com |
| Dunstan Ang | Academic | Lecturer | Email1: ang@fame.edu.my Email2: dscang@gmail.com |
| Fong Yee Ling | Academic | Lecturer | Email1: fong@fame.edu.my Email2: elynfongfame@gmail.com |
| Aniza Elya | Academic | Lecturer | Email1: aniza.el@fame.edu.my Email2: anizachan@yahoo.com |
| Belinda Sinie | Academic | Lecturer | Email1: belinda.sinni@fame.edu.my Email2: belindasinie@gmail.com |
| Wendy Tan | Academic | Lecturer | Email1: wendyt@fame.edu.my Email2: wendysyn89@gmail.com |
| Michael Hung | Academic | Lecturer | Email1: michael@fame.edu.my Email2: rh0697@yahoo.com |
| Lim Pheck Siang | Academic | Exam Officer | Email1: limps@fame.edu.my Email2: phecksiangl@gmail.com |
| Iris Fung | Administrative | Librarian | Email1: iris@fame.edu.my Email2: shaolingfg@gmail.com |
| Isaac Kho | Management | Personal Assistant (CEO) | Email1: isaac.kho@fame.edu.my Email2:isaackhopeng@gmail.com |
| Chai Chien Liang | Administrative | ICT Project Coordinator and Support | Email1: chienliang.chai@fame.edu.my Email2: chaichienliang@gmail.com |
5. Requirements
1. With effective 16 March 2020, all employees of FAME are to stop attending and engaging any physical face to face meetings, events, gatherings and the like. All staff are to adhere to the government authority’s instruction, unless instructed otherwise by FAME Top Management. If there is an unavoidable physical face to face meeting or gathering, please inform the HR department or immediate manager. All physical face to face meeting or gathering should be approved by direct manager.
2. Any employee if deem to be suspected with the risk of infection, will be required to self-quarantine for fourteen (14) days.
3. Any employee who are just return to Sarawak from overseas, West Malaysia and Sabah are required to self-quarantine for fourteen (14) days.
4. Distance Working Procedures will be applied for staff who is required to work from home.
6. Distance Working Procedures
1. Operation which include policies and processes will be adjusted to adopt work from home.
2. The 5 main technology tools that staff should access daily during work from home are:
| Tool/Platform | Main Purpose |
|---|---|
| WeChat Work | Text and voice communication Staff Attendance – punch in/out |
| GoMyCampus | Campus management system • Marketing/Sale/Registration • Student Academic Progress Tracking • Marks Processing • Semester Management • Programme Management |
| Task Management | Task Assignment and tracking |
| Zoom | Videoconferencing meeting Conducting online class |
| Moodle & Turnitin | Main platform to enable eTeaching and eLearning |
Note: There are other tools/systems that is department or role dependent.
3. WeChat Work will be the main official communication platform.
4. Staff are required to punch in/out using WeChat Work.
5. The Work from home communication protocol are:
a. WeChat Work
b. Telephone / Mobilephone
c. WhatsApp (within Malaysia)
d. Zoom (Meeting which involves more than 2 persons)
6. Students and clients should be informed to use the above means of communication.
7. The Zoom teleconference system manual can be obtained from https://support.zoom.us/hc/en-us/articles/204772869-Zoom-Rooms-User-Guide and simplified version is available at https://assets.zoom.us/docs/user-guides/one-page-zoom-rooms-controller-guide-web.pdf
8. Staff can also refer to following video tutorials for the operation of Zoom:
How to schedule a videoconference appointment?
9. The management will continue to communicate with staff for any updates, and staff are urged to stay conscious on news and announcements from the management.
7. Communication with Students and Clients
- All official channels of communication need to deploy for announcement of message to the students and clients.
- The official communication channels are:
- Website
- Moodle
- Notice on notice board and external area of the campus
- Other official communication channels are:
- SMS
- Newspaper
8. eTeaching – online class
- Zoom is the tool for lecturers to conduct online class.
- Refer to Zoom guide for details on conducting online class.
- Refer to online teaching guideline for more details.
9. Payment Collection
- Students and clients can make payment to FAME by the following means:Online bank transfer
i. Online bank transfer
| Bank Name | RHB Bank |
|---|---|
| Bank Address | Lot 7418, Jalan Simpang Tiga, 93300 Kuching Sarawak |
| Bank Account Name | FAME International Training Sdn Bhd |
| Bank Account No | 2-11146-500-37928 |
| Swift Code | RHBBMYKL |
ii. E-Wallet
10. Zoom Guide
| # | Topics | Video Link |
|---|---|---|
| 1 | How to use Zoom to conduct online class? | https://www.youtube.com/watch?v=9guqRELB4dg https://youtu.be/UTXUmoNsgg0 |
| 2 | How to share your slides using Zoom? | https://youtu.be/Kb7gFL5shCU |
| 3 | How to setup Zoom meeting and join Zoom meeting? | https://youtu.be/sJq_OM5VcDY |